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Barack Obama's Wealth Redistribution: Is It A Good Plan?

Barack Obama’s Wealth Redistribution: Is It A Good Plan?

“My attitude is that if the economy’s good for folks from the bottom up, it’s gonna be good for everybody. I think when you spread the wealth around, it’s good for everybody.” ~ Barack Obama

Wealth redistribution is a subject that I just don’t get.  Maybe somebody can explain it to me.  How is it fair [...]

What I Learned About Customer Service From A Trolley Driver

What I Learned About Customer Service From A Trolley Driver

“No man can get rich himself unless he enriches others” ~Earl Nightingale
I recently learned some powerful lessons about customer service from a trolley driver.  I am telling this story because of what it taught me.  We should all be students of customer service.  We all serve someone and it is through this service that we [...]

Microloans Make A Difference For Those Living In Poverty

Microloans Make A Difference For Those Living In Poverty

Microloans or Microcredit are financial innovations designed to provide the very poor with the means to start or maintain small businesses. These loans are very small and are designed to stimulate economic development. The concept has been a successful alternative in third-world countries like Bangledesh to traditional loans and charity.

How Running a Business Made Me a Better Employee

How Running a Business Made Me a Better Employee

Running a business has helped me to become a better employee.  I wrote an article a couple of months ago called I Think Everyone Should Be In Business For Themselves where I shared my advice for starting and running a small business.  Today, I want to expound on the benefits I continue to reap from [...]

Mistakes I Have Made In Running A Business

Mistakes I Have Made In Running A Business

There are a lot of failures on the path to success and I have certainly made my share of mistakes along the way.  Of course, if you aren’t making any mistakes then you probably aren’t trying hard enough.  I like to think of my failures as stepping stones to future success.  However, looking at [...]

Starbucks Uses Surprise and Delight To Win Customers

Starbucks Uses Surprise and Delight To Win Customers

People want more from us than they expect.  Our customers, whoever they are, expect certain things.  They require our product or service to meet some minimum standard in order for them to continue buying it.  However, what they really want is to be delighted and pleasantly surprised by how we do more for them than [...]

I Think Everyone Should Be In Business For Themselves

I Think Everyone Should Be In Business For Themselves

I think everyone should at one time or another own and run a small business.  I co-founded and ran a company that provided outsourced technology services to other small businesses.  I was a managing partner of this company for about 8 years.  It was a great experience.  It gave me insights that I believe are [...]

The ONE Thing Critical to My Success

The ONE Thing Critical to My Success

There is one thing that I have found that contributes to the success of my initiatives more than any other.  It is the intensity in which I commit myself to the endeavor.  People often speak of focus, but this seriously underestimates what is necessary.  Focus is about clarity and it is true that you have [...]