Comments on: Customer Service: Enthusiastic Phrases I Would Like to Hear http://mysuperchargedlife.com/blog/customer-service-enthusiastic-phrases-i-would-like-to-hear/ Good Habits for a Great Life! Mon, 21 May 2012 15:23:45 +0000 hourly 1 http://wordpress.org/?v= By: Weekend Review: Save-A-Lot Edition | Enemy of Debt: Where Behavior Meets Reality http://mysuperchargedlife.com/blog/customer-service-enthusiastic-phrases-i-would-like-to-hear/comment-page-1/#comment-10217 Weekend Review: Save-A-Lot Edition | Enemy of Debt: Where Behavior Meets Reality Sun, 27 Feb 2011 16:44:44 +0000 http://mysuperchargedlife.com/blog/customer-service-enthusiastic-phrases-i-would-like-to-hear/#comment-10217 [...] post written by Jeff from My Super-Charged Life. Jeff is on fire and she did him justice by sharing his take on customer service in such a [...] [...] post written by Jeff from My Super-Charged Life. Jeff is on fire and she did him justice by sharing his take on customer service in such a [...]

]]> By: Adam http://mysuperchargedlife.com/blog/customer-service-enthusiastic-phrases-i-would-like-to-hear/comment-page-1/#comment-9983 Adam Tue, 25 Jan 2011 13:53:25 +0000 http://mysuperchargedlife.com/blog/customer-service-enthusiastic-phrases-i-would-like-to-hear/#comment-9983 It all comes down to treating the customer with the respect, courtesy, and effeciency that you want. Sometimes that is hard when you deal with the "hard customers". That is when after you hang up, you can get mad. In my years of food service and other customer service roles, customers just want to be informed. Whether the product will be late, or short, or more expensive. They pay our bills... It all comes down to treating the customer with the respect, courtesy, and effeciency that you want. Sometimes that is hard when you deal with the “hard customers”. That is when after you hang up, you can get mad. In my years of food service and other customer service roles, customers just want to be informed. Whether the product will be late, or short, or more expensive. They pay our bills…

]]> By: Ben@BankAim http://mysuperchargedlife.com/blog/customer-service-enthusiastic-phrases-i-would-like-to-hear/comment-page-1/#comment-8685 Ben@BankAim Sun, 07 Nov 2010 03:43:58 +0000 http://mysuperchargedlife.com/blog/customer-service-enthusiastic-phrases-i-would-like-to-hear/#comment-8685 Customer service is the most important thing to any business. Without customers you have no business. That's why its so annoying to the businesses that out source to India. They don't know our language and are hard to understand making it more annoying to talk to anyone. I called AT&T the other week and I had the most friendly and helpful phone rep, it actually blew me away. Good article .-= Ben@BankAim´s last blog ..<a href="http://www.bankaim.com/raise-your-rate-with-ally-2-year-cd/" rel="nofollow">Raise Your Rate With Ally’s 2 Year CD</a> =-. Customer service is the most important thing to any business. Without customers you have no business. That’s why its so annoying to the businesses that out source to India. They don’t know our language and are hard to understand making it more annoying to talk to anyone. I called AT&T the other week and I had the most friendly and helpful phone rep, it actually blew me away. Good article
.-= Ben@BankAim´s last blog ..Raise Your Rate With Ally’s 2 Year CD =-.

]]> By: marshall | genverters.com http://mysuperchargedlife.com/blog/customer-service-enthusiastic-phrases-i-would-like-to-hear/comment-page-1/#comment-7013 marshall | genverters.com Thu, 14 Jan 2010 00:32:12 +0000 http://mysuperchargedlife.com/blog/customer-service-enthusiastic-phrases-i-would-like-to-hear/#comment-7013 My favorite phrase to hear is : "This is a little out of the ordinary, but I can handle it for you." I tend to have unusual requests, and rarely hear this. On the flip side I try to use this often with my customers. For example, I had a new customer for Internet service ask if I could pick him up near by, on my way to install service at his house. My response, "sure". .-= marshall | genverters.com´s last blog ..<a href="http://feedproxy.google.com/~r/genverters-off-grid/~3/-bIv4Bh0zxg/" rel="nofollow">Managed Expectations for Satellite Internet</a> =-. My favorite phrase to hear is :

“This is a little out of the ordinary, but I can handle it for you.”

I tend to have unusual requests, and rarely hear this. On the flip side I try to use this often with my customers. For example, I had a new customer for Internet service ask if I could pick him up near by, on my way to install service at his house. My response, “sure”.
.-= marshall | genverters.com´s last blog ..Managed Expectations for Satellite Internet =-.

]]> By: Jeff http://mysuperchargedlife.com/blog/customer-service-enthusiastic-phrases-i-would-like-to-hear/comment-page-1/#comment-7007 Jeff Wed, 13 Jan 2010 16:48:50 +0000 http://mysuperchargedlife.com/blog/customer-service-enthusiastic-phrases-i-would-like-to-hear/#comment-7007 Towanda - I recently tried to take advantage of Pizza Hut's "Any Pizza for $10" promotion. However, our local restaurant was out of all the popular toppings! We left and went to a competitor. You'd think that Pizza Hut would have been better prepared so their promotion wouldn't have backfired on them. It sounds like they have all kinds of service issues going on. Some companies get it and some do not. Towanda – I recently tried to take advantage of Pizza Hut’s “Any Pizza for $10″ promotion. However, our local restaurant was out of all the popular toppings! We left and went to a competitor. You’d think that Pizza Hut would have been better prepared so their promotion wouldn’t have backfired on them. It sounds like they have all kinds of service issues going on. Some companies get it and some do not.

]]> By: Melissa http://mysuperchargedlife.com/blog/customer-service-enthusiastic-phrases-i-would-like-to-hear/comment-page-1/#comment-6994 Melissa Tue, 12 Jan 2010 18:08:47 +0000 http://mysuperchargedlife.com/blog/customer-service-enthusiastic-phrases-i-would-like-to-hear/#comment-6994 As an accountant, I have full understanding of the controls and constraints placed on a system to prevent fraud. My complain however is with the following statement: "I'm sorry Ma'am, but that is beyond my skill level." I understand that this woman's role at UPS was only to repeat what the screen told me. What I really wanted to know is where my package was located and who locally I could have a discussion as to why my package was a week late being delivered. A better response would have been. "I'm sorry that I cannot help you, however, let me refer you to my supervisor (or anyone with a higher skill level with more access to information." As an accountant, I have full understanding of the controls and constraints placed on a system to prevent fraud. My complain however is with the following statement: “I’m sorry Ma’am, but that is beyond my skill level.”

I understand that this woman’s role at UPS was only to repeat what the screen told me. What I really wanted to know is where my package was located and who locally I could have a discussion as to why my package was a week late being delivered. A better response would have been. “I’m sorry that I cannot help you, however, let me refer you to my supervisor (or anyone with a higher skill level with more access to information.”

]]> By: Towanda http://mysuperchargedlife.com/blog/customer-service-enthusiastic-phrases-i-would-like-to-hear/comment-page-1/#comment-6991 Towanda Tue, 12 Jan 2010 14:14:11 +0000 http://mysuperchargedlife.com/blog/customer-service-enthusiastic-phrases-i-would-like-to-hear/#comment-6991 There is a huge advantage to management and business owners hiring employees that can use logic and common sense to service customers. It is an even bigger advantage to them if they allow these employees to use these skills. This is one reason I love Zappos, their customer service is impeccable. One example of poor service, my family used to order from the local Pizza Hut every week. Once we had a Pizza Hut coupon, but they wouldn't accept the coupon because it was a Pizza Hut/WingStreet coupon and they were not a WingStreet location yet. They were adamant about this, so we explained that we would pay for our meal without the coupon, but that would be our last time giving them our business. They lost a loyal customer for $5. There is a huge advantage to management and business owners hiring employees that can use logic and common sense to service customers. It is an even bigger advantage to them if they allow these employees to use these skills. This is one reason I love Zappos, their customer service is impeccable.

One example of poor service, my family used to order from the local Pizza Hut every week. Once we had a Pizza Hut coupon, but they wouldn’t accept the coupon because it was a Pizza Hut/WingStreet coupon and they were not a WingStreet location yet.

They were adamant about this, so we explained that we would pay for our meal without the coupon, but that would be our last time giving them our business. They lost a loyal customer for $5.

]]> By: Jeff http://mysuperchargedlife.com/blog/customer-service-enthusiastic-phrases-i-would-like-to-hear/comment-page-1/#comment-6990 Jeff Tue, 12 Jan 2010 13:07:45 +0000 http://mysuperchargedlife.com/blog/customer-service-enthusiastic-phrases-i-would-like-to-hear/#comment-6990 Troy - This is very true, but management must let employees know that they won't be punished for bending the policies to make a good customer happy. It has to be a top-down policy. Of course, this doesn't keep an employee from doing their best within established guidelines! I agree that more companies need to turn down the hype and turn up the action. Well said! Troy – This is very true, but management must let employees know that they won’t be punished for bending the policies to make a good customer happy. It has to be a top-down policy. Of course, this doesn’t keep an employee from doing their best within established guidelines!

I agree that more companies need to turn down the hype and turn up the action. Well said!

]]> By: Troy Hendrickson http://mysuperchargedlife.com/blog/customer-service-enthusiastic-phrases-i-would-like-to-hear/comment-page-1/#comment-6988 Troy Hendrickson Tue, 12 Jan 2010 03:49:14 +0000 http://mysuperchargedlife.com/blog/customer-service-enthusiastic-phrases-i-would-like-to-hear/#comment-6988 Words mean nothing, action means everything. It boils down to employees wanting to help customers, not follow procedures for a paycheck. Words mean nothing, action means everything.

It boils down to employees wanting to help customers, not follow procedures for a paycheck.

]]> By: Jeff http://mysuperchargedlife.com/blog/customer-service-enthusiastic-phrases-i-would-like-to-hear/comment-page-1/#comment-6978 Jeff Mon, 11 Jan 2010 02:39:33 +0000 http://mysuperchargedlife.com/blog/customer-service-enthusiastic-phrases-i-would-like-to-hear/#comment-6978 Ryan - Thank you for speaking up! It really doesn't have to be complicated. You hit the nail on the head in terms of what it takes to please customers. I hope people learn from your fantastic example! Ryan – Thank you for speaking up! It really doesn’t have to be complicated. You hit the nail on the head in terms of what it takes to please customers. I hope people learn from your fantastic example!

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