All Entries Tagged With: "customer service"
What I Learned About Customer Service From A Trolley Driver
“No man can get rich himself unless he enriches others” ~Earl Nightingale
I recently learned some powerful lessons about customer service from a trolley driver. I am telling this story because of what it taught me. We should all be students of customer service. We all serve someone and it is through this service that we [...]
July 21, 2008 | Jeff | Comments 18
Starbucks Uses Surprise and Delight To Win Customers
People want more from us than they expect. Our customers, whoever they are, expect certain things. They require our product or service to meet some minimum standard in order for them to continue buying it. However, what they really want is to be delighted and pleasantly surprised by how we do more for them than [...]
March 26, 2008 | Jeff | Comments 4
