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I recently learned some powerful lessons about customer service from a trolley driver. I am telling this story because of what it taught me. We should all be students [...]
This is an attitude that will destroy any chance a person has of being highly successful in their profession. It isn’t always expressed verbally, but you know it when you see it. I’m pretty sure that I have uttered this poisonous phrase before and I know I’ve thought it. I wish I could say I [...]
If you have some time, a desire to make a difference, and access to a computer then you can become a virtual volunteer. Many organizations need individuals to share their time and talents to complete a wide variety of assignments via the Internet. According to some of the sites I visited, volunteers are needed in [...]
